Status September March 2023

General Terms and Conditions for Vouchers


These terms and conditions apply to value vouchers issued by Parkhotel Hirschwang. The equivalent value of a single voucher when issued is equal to the euro amount printed on it. The vouchers can be purchased in the form of paper vouchers for mailing or PDF document on the homepage of the Parkhotel Hirschwang. The following provisions shall apply mutatis mutandis to both forms of vouchers.


A contract of sale is concluded when the buyer accepts these terms and conditions and the information about the right of withdrawal during the ordering process on the homepage and presses the button “Order now subject to payment”. Payment in advance shall be deemed to have been agreed as the method of payment. The vouchers will be sent or issued only after full payment has been received.


The following payment methods are accepted for payment: Prepayment Bank transfer for online purchase. Invoices must always be paid immediately before delivery.


a) Delivery upon collection
The vouchers can be collected on site by the purchaser upon presentation of the invoice.

b) Delivery by mail
Delivery of vouchers by mail is usually within 3-5 business days for standard delivery. The shipping costs stated on the homepage apply.

c) Delivery by email
Upon receipt of payment, an email will be sent within 3 business days to the email address provided by the buyer with a PDF document of the value voucher.


The vouchers can be redeemed at the time of payment for the goods and services of the Parkhotel Hirschwang used or desired at the time. In case of partial redemption of the vouchers, a new voucher for the excess amount will be issued. The General Terms and Conditions of the Parkhotel Hirschwang apply to the redemption of the vouchers.

The number of the issued voucher must be perfectly legible, the corresponding responsibility lies with the buyer*. The voucher number verifies the authenticity of the voucher and that it has not yet been redeemed. In case of doubt, the records of the Parkhotel Hirschwang are authoritative.


If no other period of validity is specified on the voucher, a limitation period of 5 years from the date of issue of the voucher with the respective number shall apply. Vouchers are, subject to statutory rights of withdrawal, excluded from cash redemption, return and exchange.


Within a period of 14 days from receipt of the voucher (point 4), consumers may withdraw from the contract in question without giving any reason. In order to comply with the deadline, it is sufficient to send the request for withdrawal in due time. If a cancellation notice is received, the voucher with the corresponding number will expire, the purchase price will be refunded after the expiration of the voucher.


With the delivery of the voucher, it becomes the property of the customer, who bears the risk of loss, theft or misuse. There is no liability on the part of the voucher issuer for the misuse of vouchers. When redeemed, the validity, voucher number and value amount are checked.


For the conclusion and processing of the contractual relationship, personal data of the buyer must be stored. The data protection regulations of the Parkhotel Hirschwang apply accordingly.


The place of performance is the place where the Parkhotel Hirschwang is located (2651 Reichenau, Trautenberg-Straße 1).

The present contract is subject to Austrian formal and substantive law. The rules of international private law (esp. IPRG and EVU) as well as UN sales law are expressly excluded. For all disputes arising from the present contract, it is agreed that the court having subject-matter and local jurisdiction for the Parkhotel Hirschwang shall be the competent court, unless

a) the contracting party or guest as a consumer has a place of employment or residence located in Germany. In this case, the place of jurisdiction shall be the place indicated by the guest in the registration;

b) the contracting party or guest, as a consumer, has only one domestic place of employment

In this case, this is agreed as the place of jurisdiction.


Verbal agreements are only effective if they have been confirmed by the Parkhotel Hirschwang in writing or by e-mail.

The Parkhotel Hirschwang is entitled to set off claims of the customer against its own claims. The contracting partner is not entitled to set off his own claims against claims of the Parkhotel Hirschwang.

Should any of the above provisions be invalid, this shall not affect the validity of the other provisions. In the event of regulatory gaps, the relevant statutory provisions shall apply.


Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the voucher.

In order to exercise your right of withdrawal, you must inform us (the Parkhotel Hirschwang, Trautenbergstraße 1, 2651 Reichenau an der Rax, of your decision to withdraw from this contract by means of a clear declaration (e.g. letter or e-mail sent by post). You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Vouchers expire after revocation.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back)

Parkhotel Hirschwang
Trautenberg Straße 1
2651 Reichenau on the Rax

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

Ordered on (*)/received on (*):
Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of notification on paper)


(*) Delete as applicable.